Frequently Asked Questions

There is no fundamental difference between the two. Bearology and Boba Bear operate as one unified platform—the distinction primarily reflects location and, at times, the naming preference of our licensors or collaborators. Both represent the same immersive retail philosophy, design standards, and IP-driven experiences.

Yes. We collaborate with IP partners and rights holders to create authorized merchandise and immersive retail experiences.

Yes! Guests of all ages are welcome to enjoy the Bearology Experience.

Reservations are strongly recommended. Booking through the OpenTable link for your preferred location helps us manage capacity and reduce your wait time.

Tickets are $10 per person. The full $10 ticket amount will be credited toward that guest’s bill when the tab is closed.

Please use the appropriate OpenTable link for the Bearology Experience location you plan to visit.

Yes. To request a change, please manage your reservation through the OpenTable website or send us a direct message on Instagram. Reservation changes are subject to availability.

Absolutely! Cosplay is welcome and encouraged. We ask that all costumes remain appropriate for an all-ages environment.

Please check the OpenTable listing for your selected location for its address, available reservation times, and current hours.

Send us a direct message on Instagram, and our team will be happy to assist you.

In-stock orders are typically processed within 3–5 business days. Once shipped, delivery time will depend on your location and the shipping method at checkout.

Preorder and backorder items will ship when they become available. Any estimated release or shipping date shown on the product page is subject to change due to production, customs, or carrier delays.

Once your order ships, you’ll receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Please contact us as soon as possible with your order number and updated address. Address changes are not guaranteed after an order enters processing.

Bearology is not responsible for packages sent to an address provided incorrectly at checkout.

We begin processing orders quickly. If you need to make a change or request a cancellation, contact us at support@help.bobabear.com as soon as possible. We’ll do our best to help, but changes are not guaranteed once processing has begun.

Limited-edition and event merchandise are typically final sale. Please review individual product policies before purchasing.

We ship domestically only. We do not offer international shipping at this time.

Once your order ships, we’ll email you a tracking link. Please allow up to 3-5 hours for tracking information to become active.

All sales are generally final, and we do not offer free returns. If we approve a return, the customer is responsible for all return shipping costs. Items must be unused, unworn, and returned in their original condition and packaging.

Original shipping charges are non-refundable. Please contact us at [email address] before sending an item back, as returns sent without prior approval may not be accepted.

If your order arrives damaged, defective, or incorrect, contact us within [number] days of delivery with your order number and photos so we can assist you.

Please contact us by filling out our form. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.

Bearology is not responsible for packages that are lost, stolen, damaged, or misdelivered after they have been transferred to the shipping carrier.

We strongly recommend adding Route Package Protection at checkout. Route helps protect your order against loss, theft, or damage during transit. If you purchased Route protection and experience an issue, you can submit a claim directly through Route.

Customers are responsible for providing a complete and accurate shipping address. Orders shipped without Route Package Protection are not eligible for replacement or reimbursement from Bearology. If tracking shows an issue, please contact the shipping carrier directly for assistance.

If an item becomes unavailable and we cannot fulfill your order, we will notify you and issue a refund for the affected item.

A preorder allows you to reserve an item before it is officially released or available to ship. Estimated availability dates are listed on the product page whenever possible.

A backordered item is temporarily out of stock but expected to become available again. Ordering it reserves the item for you from an upcoming restock.

Preorder and backorder items ship once they become available. Any date shown on the product page is an estimate and may change because of production, customs, or shipping delays.

You will be charged at checkout to reserve your item. Your order confirmation does not mean that the item is ready to ship.

Your order may be held until every item is available and shipped together. If you would like in-stock items sooner, we recommend placing them in a separate order.

Cancellation requests must be submitted before the order is fulfilled. Please contact us with your order number. We’ll do our best to help, but cancellations are not guaranteed.

We’ll share significant updates using the email address provided with your order. Please make sure your contact information is accurate and check your spam or promotions folder.